TERMS & CONDITIONS

In using any service at Suzie McIntosh Brow Specialists, you are deemed to have read and agreed to the following Terms and Conditions:

Payments of Service(s)

The following are all acceptable methods of payment.

Cash
Visa Debit/Credit Card

Our terms are payment of a booking fee prior to commencing service(s).

Please see below section regarding booking fees.

 

Booking Fees/Deposits

Suzie McIntosh Brows is a prepaid salon. As we are a busy salon generally booked ‘back to back’.. we do require a booking fee to secure your appointment. If your Booking Fee is not received prior to your appointment, we will not tentatively hold the booking. Amount paid in your Booking Fee will be deducted from your total on the day.

All booking fees are STRICTLY non-refundable.

Refunds of Service(s) 

Suzie McIntosh Brow Specialists do not refund any service(s). Once you have paid a deposit in full you are committing to your appointment and the procedure. No refunds shall be offered for change of mind, where a service(s) is deemed to have begun and is, for all intents and purposes, underway.

Child Safety Policy / Guests

As much as we love children, we hope you can understand that we can not assure their safety in our salon. We also do not want to compromise the quality of your service. We ask that you attend your appointment alone.

We limit our treatment rooms for the client and staff only. If you do require to bring a guest with you to the appointment, they are more welcome to wait in our waiting room until the duration of your appointment is completed.

Gift Cards / Gift Certificates

Gift cards purchased at Suzie McIntosh Brow Specialists are to be used within 1 (one) year from the purchase date unless stated otherwise. Gift cards and gift certificates cannot be exchanged for cash, nor will cash be given in exchange for unused balances. Gift cards and gift certificates are non-refundable and non-transferrable.

For gift certificates valued over $500; when using these, a deposit of $250 is required from the individual utilising the certificate. This acts a security payment towards your appointment in order for us to book you in. This $250 is refunded to you on the date of your appointment.

Rescheduling

Rescheduling of COSMETIC BROW TATTOOING must be made minimum 14 business days prior. Failure to provide 14 business days notice results in a $99 rescheduling fee.

Rescheduling of Brows Sculpts and Lash lifts must be made minimum 48 hours prior to the appointment.

Failure to reschedule your appointment within the time policies mentioned above at Suzie McIntosh Brows will result in your appointment & booking fee being forfeited.

If you require to reschedule your appointment during closed hours, please email us on bookings@suziemcintosh.loc

Cancellation Policy

We reserve your appointments especially for you, therefore, we request that you be courteous and respectful and contact us promptly if you are unable to attend an appointment. To best utilise appointment times for all clients we require 48 hours notice for cancellations of Brow Sculpts & Lash Lifts.

Less than 48 hours’ notice will result in a loss of deposit.

“No Shows” will result in loss of deposit and will not be rescheduled for future services.

Reminder Service

We offer an SMS reminder service which is sent out to you 4 days prior to your appointment. We ask that you reply ‘Yes’ to confirm your appointment.

Suzie McIntosh Brows reserves the right to cancel any unconfirmed appointments.

Running Late To Your Appointment

We request that all clients come at least 10-15 minutes prior to their cosmetic tattoo appointment or 5 minutes to any brow sculpting or lash lifting appointments.

If you are running late, please do let us know and we will do everything we can to try and accomodate, however, please keep in mind that we may need to reschedule your appointment if you are more than 15 minutes late as we are always booked back-to-back and cannot compromise our next clients appointment. Being over 15 mins late will result in losing your booking fee.

Please allow yourself time for parking and possibilities of traffic at peak times.